Shipping

- Free Shipping on all UK Orders over £20. 

- We can ship to the EU but there will be a delivery charge due to Brexit.  We apologise for any inconvenience.

- We will ship your order 1-2 days after order is placed and you will receive an email of confirmed shipping. 

​- All orders are shipped by Royal Mail. 

Returns

- Please return in perfect & unused condition and in its original packaging within 14 days for a full refund of purchase.

-  We cannot refund products that have been used. 

-  Return postage is non-refundable. Unless the order was sent in error by ourselves. 

​-  With all natural products, there may be small variations in scent & colour from batch to batch.

​- Please contact us if you wish to return for more information. 

- Exceptions may vary. 

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Terms + Conditions

- All of our products have been assessed and passed the Cosmetic Products Safety Report, which means a qualified chemist has certified that they are safe for general use.  Products specifically marketed to young children require extra safety assessments, so we don’t recommend our products for children 3 years and under.  We’re unable to make recommendations regarding pregnancy.  We always advise that during pregnancy, the customer asks their medical professional for advice.

​- We cannot ship out with the United Kingdom.  We apologise for any inconvenience. 

​- We do not store credit or debit card numbers.

- Customers will also be sent promotional offers and discounts if they directly subscribe to our website. 

​- As our products are made from natural ingredients & individually handmade, there may be small variations such as scent & colour. 

​​-  Customer information is only gathered when an order is placed and Hebe&Blu only uses this information internally in order to make a delivery. Hebe&Blu will not use the information for any other purpose except to respond to queries from the customer.  

Privacy Statement

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.  When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.  We collect such Non-personal and Personal Information for the following purposes:

1.     To provide and operate the Services;

2.     To provide our Users with ongoing customer assistance and technical support;

3.     To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4.     To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5.     To comply with any applicable laws and regulation.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.   All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.  We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at hebeandblunaturalskincare@outlook.com.  We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hebeandblunaturalskincare@outlook.com

hebeandblu ltd